How to Use Store Codes

FREQUENTLY ASKED QUESTIONS

How do I redeem my store code?

Once you receive your store code, simply browse the online store and Add to Cart the item(s) you want.  When you’ve made your selection(s), proceed to Check Out.  On the checkout screen, type your store code into the “DISCOUNT” field (located at the bottom of the cart list), then click “APPLY”, and the store code dollar amount will apply towards your cart total dollar amount. 

Each store code has a one-time use.  Each store code can only be used once and can only be applied to one transaction.  Store codes are non-refundable.

Do I have to spend the full amount of the code at one time? 

The codes do not hold a balance that can be spent over multiple transactions.  So to ensure you use up the full dollar amount, we recommend requesting a code for the exact amount or for slightly less than what you plan to spend in a single transaction.  If you use only part of the dollar value of your code and want to use the rest, please let us know, and we can check the system to confirm the amount and then issue another code that you can use for the remaining amount. 

What if I want to buy something that costs more than the amount of my code?

No problem.  If your order total is more than the dollar value of your code, you will be prompted to choose an additional payment method to cover the difference at checkout.

Can I combine multiple store codes?

Only one store code can be used per online transaction.  The shopping cart software will not automatically stack multiple discount codes at checkout.  Therefore, if you have multiple unused store codes that you want to combine, please let us know, and we can cancel the other codes then issue a new one for the combined dollar amounts.

My store code doesn’t seem to be working…what should I do?

The most common reasons why a code would not work are addressed below.  If these tips do not help, please contact us, and we’ll look into the matter right away. 

Store codes are made up of random combination of letters and numbers.  If the code has a character that looks like it could be the number zero “0” or the capital letter “o”, try entering the digits both ways.  Likewise, for the number one "1" and the capital letter "i".  FYI, store codes are not case sensitive. 

Also, each store code has a one-time use.  It is only active for one transaction.  After a store code has been applied, it becomes inactive.  So if it has already been used, it will no longer work.  Moreover, store codes do not hold a balance, so if you used only part of the dollar value of your code and want to use the rest, please let us know, we can check the system to confirm the amount and then issue another code that you can use for the remaining amount. 

I lost or forgot my store code…where can I find it?

No worries. Your code was sent to the email address from which you sent your initial request, so the quickest way to find it is to refer to that original email.  (Tip: Check your SPAM folder if your email system has a strong filter.)  Or feel free to contact us, and we’ll re-send it.  Please note, for security purposes, codes cannot be sent to other email addresses nor be given out over the phone, even if the distributor requests it.

Will my store code expire?

No, store codes do not have an expiration date.  But don’t wait to use it!  There are so many great marketing tools and branded gear that you can choose from.