Frequently Asked Questions
If I have a question about my store order or store products, where can I get help?
To help you get what you need as quickly and easily as possible, check out the answers to the Frequently Asked Questions provided below.
If you need further assistance with a store item, email firstname.lastname@example.org. Please note, we do not handle associate accounts, monthly autoships, nutritional supplements, corporate marketing systems, etc.
I need assistance with my LurraLife Associate account...Who should I contact?
Contact LurraLife Corporate Member Support at (385) 715-2519 or email@example.com. Please note, the LurraLife Gear Store does not have access to the corporate Back Office.
How can I track the status of my store order?
It’s fast and easy to track the status of your order online via the link in any of the confirmation emails you received from us. Then, once your order ships, we’ll email you the delivery tracking information so you can track the package with the shipping carrier.
To ensure you receive the email notifications regarding the fulfillment and shipment of your order, add the store's email address to your saved contacts and (just in case) check your SPAM folder.
When will I receive the items I purchased from the store?
Every order is processed as quickly as possible. The standard fulfillment time for most items in stock is within one week. Because on-demand and customized print items – such as business cards, banners, and customized brochures – are submitted to print after your order is processed, they will take a couple more days. Then, once your order ships, delivery within the USA generally takes just a few days. Allow for additional time during weekends, holidays, and for international shipping.
If you ordered multiple items, some may be shipped separately and on different days (due to production times and/or packaging requirements). If this is the case, you’ll receive a separate shipping confirmation email for each package.
For details refer to the Shipping & Delivery page.
I have an event coming up...When should I plan to place my order?
If you need an item by a certain date, we recommend placing your order at least three full weeks in advance to ensure sufficient time for processing, fulfillment, and shipping.
Do you ship to other countries and U.S. territories?
If you would like to have items from the store shipped to another country or a U.S. territory, please refer to the options for international orders.
For my rank achievement, I earned $100 to spend in the store…How does that prize work?
Congratulations! To learn how to get and redeem your $100 gear prize, refer to the store prize instructions.
How do I return or exchange an item I ordered?
So that we can best assist you in an expedient manner, refer to the information and instructions on the Return Policy page.
A group of us need shirts…Can we get a reduced rate for a bulk apparel purchase?
If you need a large quantity of branded apparel (10-piece minimum) and would like to see if the order qualifies for a reduced bulk rate, follow the instructions to request a bulk apparel quote before placing your order.